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Dropbox
Customer Success Manager
Remote · Japan · Mid level
About the role
Manage post-sale customer strategy and relationships to drive product adoption, retention, and growth. Serve as a trusted advisor to customers in Japan and Korea, ensuring measurable value from Dropbox investments.
What you’ll do
• Build strong relationships with customer stakeholders. • Own customer strategy for assigned portfolio. • Develop technical fluency across Dropbox platform. • Lead strategic customer engagements and renewals. • Partner with Sales and cross-functional teams.
What you’ll bring
• 4+ years B2B SaaS Customer Success or related role. • Business and commercial acumen. • Technical aptitude with SaaS products. • Fluent Japanese, business-level Korean and English. • Willingness to travel in Japan, Korea, and internationally.