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Notabene
Customer Success Manager, EMEA
Remote · EMEA · Full time · Mid level
About the role
Manage customer success across EMEA for crypto and fintech clients. Own renewals, upsells, and technical support for digital asset products.
What you’ll do
• Own post-sales journey: onboarding, adoption, renewal, upsell. • Run renewals and pricing negotiations. • Guide customers on Travel Rule and stablecoin products. • Work with integration teams on API and data issues. • Monitor usage and risk signals to prevent churn.
What you’ll bring
• Based in EMEA with regional coverage. • 5 years in Customer Success or Account Management. • Experience managing renewals and upsells independently. • Technical ability to work with APIs and integrations. • Experience with compliance-driven or regulated environments.
Life at Notabene
Notabene offers a remote work environment with a diverse team across 14 countries and a focus on innovation in digital finance.
About Notabene
Notabene builds infrastructure transforming digital money movement, enabling efficient digital financial services between regulated institutions.