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Mom’s Meals
Customer Success Manager
Remote · USA · Full time · Mid level
$102k–$119k / year
About the role
The Customer Success Manager builds strong client relationships, drives satisfaction, and ensures clients achieve maximum value from products and services. Acts as a trusted advisor and primary contact throughout the customer lifecycle.
What you’ll do
• Build and maintain strong, long-term customer relationships. • Serve as primary contact for assigned accounts. • Conduct operational check-ins and resolve escalated issues. • Monitor customer health metrics and address risks. • Collaborate internally to resolve customer challenges.
What you’ll bring
• Bachelor’s degree or equivalent experience. • 3+ years in customer success or related roles. • Strong communication and presentation skills. • Experience with CRM platforms like Salesforce or HubSpot. • Work authorization for USA.
Life at Mom’s Meals
Employees enjoy PTO, holiday pay, 401(k) match, health insurance, and parental leave. Company values team members and offers a generous benefits package.
About Mom’s Meals
Mom’s Meals provides home-delivered, fully prepared refrigerated meals nationwide, focusing on seniors and patients managing chronic conditions since 1999.