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Panopto
Customer Success Manager
Remote · UK, EU, or the Americas · Contract · Mid level
About the role
Manage growth, retention, and satisfaction of customers using Elai. Drive adoption and renewals for Elai customers.
What you’ll do
• Drive customer adoption to meet SLAs. • Manage contract renewal cycles. • Conduct customer health checks and business reviews. • Build educational resources for customers. • Maintain accurate account records and forecasts.
What you’ll bring
• Professional English proficiency. • Bachelor's degree in related field. • 3-5 years in Customer Success or Account Management. • Experience managing B2B renewals. • Legal authorization to work in country of residence.
Life at Panopto
Opportunity to work on impactful projects with a growing company. Collaborative and supportive team environment with flexible work arrangements.
About Panopto
Panopto is a leading customer-centric learning technology company specializing in visual and audio-based learning solutions.