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Shopmonkey
Customer Success Manager
Remote · Mexico · Full time · Mid level
About the role
Support customer engagement and growth initiatives by building relationships and driving product adoption. Collaborate with teams to ensure customer success throughout their journey.
What you’ll do
• Develop and maintain customer relationships. • Conduct regular check-ins to ensure engagement. • Assist with onboarding and product education. • Drive upsells, cross-sells, and renewals. • Act as primary contact for customer concerns.
What you’ll bring
• Fluency in English and Spanish. • 1-3 years in customer success or client-facing role. • Experience with CRM tools like Salesforce. • Customer-centric mindset with strong EQ. • Work authorization for Mexico.
Life at Shopmonkey
Offers health and wellness benefits, flexible time off, and charitable giving programs. Values employees as people and fosters a supportive environment.
About Shopmonkey
Shopmonkey is a leading cloud-based auto-repair shop software company helping shops streamline operations and improve customer experience.