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Xplor
Customer Success Manager, SMB Fitness
Remote · Atlanta, GA, United States · Full time · Mid level
$65k–$90k / year
About the role
Manage SMB fitness client accounts to ensure retention, growth, and product adoption. Provide support throughout the customer lifecycle including onboarding, training, and renewals.
What you’ll do
• Manage portfolio of SMB accounts focusing on retention and growth. • Execute sales cycle for renewals and upsells. • Run nurture campaigns to enhance product adoption. • Act as product expert and resolve client issues. • Collaborate with internal teams to drive success.
What you’ll bring
• 1-2 years in Account Management or Customer Success. • Experience growing SaaS business accounts. • Skilled in contract negotiation and pricing objections. • Proficient with CRM and Microsoft Office Suite. • Legal authorization to work in the advertised country.
Life at Xplor
Offers 12 weeks paid parental leave, volunteer days, diversity initiatives, mental health support, and flexible work arrangements.
About Xplor
Xplor provides cloud-based technology solutions to help SMBs manage and grow their businesses efficiently.