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Shopmonkey
Customer Success Manager, SMB
Remote · USA · Full time · Mid level
$60k–$75k / year
About the role
Lead customer expansion initiatives for auto repair shops using Shopmonkey software. Build relationships, mitigate churn, and drive product adoption and engagement.
What you’ll do
• Learn Shopmonkey product suite and customer journey. • Empathize with customers and recommend solutions. • Drive adoption, up-sell and cross-sell products. • Engage in churn mitigation and monitor customer health. • Collaborate with Sales, Support, Product and Implementation teams.
What you’ll bring
• Clear, professional communication style. • Experience in customer-facing roles. • Passion for SaaS B2B and problem solving. • Bachelor’s degree preferred. • Work authorization for USA.
Life at Shopmonkey
Offers medical, dental, vision, life insurance, 401(k), paid holidays, flexible time off, and wellness benefits. Inclusive and collaborative culture.
About Shopmonkey
Shopmonkey is a leading cloud-based auto-repair shop software company helping shops streamline operations and improve customer experience.