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TrueComp
Customer Success Manager
Remote · United States · Full time · Mid level
About the role
Manage a book of 50-75 public agency accounts focusing on retention and adoption. Own renewal conversations and build strong relationships with HR and finance leaders.
What you’ll do
• Own renewal conversations from start to finish. • Manage renewal calendar starting 120 days out. • Negotiate pricing and contract terms. • Build relationships with HR and finance leadership. • Track account activity and forecast renewals.
What you’ll bring
• Experience with public sector HR or finance. • Knowledge of compensation benchmarking or labor costing. • Ownership of renewal outcomes and negotiations. • Understanding of public sector procurement processes. • 3-5 years managing customer relationships with retention focus. • Work authorization for United States.
Life at TrueComp
Work at a 30-person company with collaborative culture and opportunity to define processes.
About TrueComp
TrueComp partners with public sector agencies to modernize workforce planning and compensation analysis, enabling data-driven decisions for government organizations.