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Pro Coffee Gear
Customer Success
Remote · Full time · Senior level
About the role
Lead and evolve the global customer experience function to drive satisfaction and loyalty. Manage customer success strategies and operations for a growing e-commerce coffee equipment company.
What you’ll do
• Own end-to-end customer experience and define success strategies. • Build and mentor customer success team. • Support sales through client communications and quote management. • Manage client onboarding and aftersales support. • Lead logistics, damage, and returns communications.
What you’ll bring
• 5+ years client-facing or customer success experience. • 2+ years leadership experience. • Experience with Shopify and QuickBooks preferred. • Strong communication and problem-solving skills. • Knowledge of specialty coffee equipment advantageous.
Life at Pro Coffee Gear
Remote-first, globally distributed team with flexible work environment. Collaborative culture driven by innovation and passion for coffee.
About Pro Coffee Gear
Pro Coffee Gear is a rapidly growing e-commerce company specializing in coffee equipment.