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Sleek
Customer Success
Remote · Philippines · Senior level
About the role
Achieve Australian revenue targets by renewing services, driving cash collection, and delivering high customer satisfaction throughout the renewal lifecycle.
What you’ll do
• Achieve monthly renewal rate targets. • Maintain and improve CSAT scores. • Conduct detailed customer investigations. • Drive renewals, upsell and upgrades. • Manage pipeline using CRM and reporting tools.
What you’ll bring
• 8+ years in Renewals or Customer Success. • Experience in B2B SaaS or services environment. • Data-driven pipeline management skills. • Cross-functional collaboration experience. • Strong English communication skills. • Located in the Philippines.
Life at Sleek
Flexible remote work with autonomy and responsibility. Competitive salaries, paid time off, and employee share ownership plan. Culture values humility, kindness, and diversity. Certified B Corp committed to positive impact.
About Sleek
Sleek uses proprietary software and AI to simplify back-office tasks for micro SMEs, operating in corporate secretary, accounting, and fintech payments across Asia Pacific.