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Palmetto Clean Technology
Customer Success Specialist
Remote · Philippines · Full time · Entry level
About the role
Provide first-level support to solar customers via calls, emails, and chats. Resolve common issues and escalate complex cases appropriately.
What you’ll do
• Handle inbound customer contacts regarding solar systems. • Provide first-level troubleshooting and guidance. • Log and update customer interactions in CRM. • Identify and escalate complex cases per SOPs. • Deliver empathetic and professional customer service.
What you’ll bring
• 1+ year customer service experience. • Strong English and Spanish communication skills. • Familiarity or willingness to learn solar systems. • Comfortable using CRM systems. • Work authorization for Philippines.
Life at Palmetto Clean Technology
Offers unlimited PTO, medical, dental, vision, paid parental leave, and retirement plans. Promotes career growth and a collaborative culture.
About Palmetto Clean Technology
Palmetto is a consumer energy platform helping homeowners manage home energy products like solar and battery storage across 30+ states.