Find your next role
Discover roles across ambitious teams
19,232 jobs
- More jobs
Terminal Africa
Customer Success Specialist
Remote · Nigeria · Full time · Mid level
₦500k–₦750k / month
About the role
Manage a portfolio of business customers to ensure retention, growth, and satisfaction on Terminal Africa. Act as a strategic partner and trusted advisor to diverse clients, including technical and non-technical users.
What you’ll do
• Own relationships with all accounts in portfolio. • Monitor shipment volume and account health. • Run regular business reviews and address issues. • Identify and act on at-risk and dormant accounts. • Lead customer communication for new product launches.
What you’ll bring
• 3-5 years in account or customer success management. • Experience in logistics, e-commerce, fintech or B2B SaaS. • Hands-on CRM experience with pipelines and reports. • Strong data analysis skills for shipping and revenue. • Work authorization for Nigeria.
Life at Terminal Africa
Opportunity to shape account management processes and direct line to leadership. Room for growth and experimentation with automation.
About Terminal Africa
Terminal Africa Inc provides shipping and logistics solutions for businesses across Africa.