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Yalvatar S.a.
Customer Support Analyst
Remote · Argentina · Full time · Mid level
About the role
Ensure excellent customer experience by supporting users via chat and email. Promote platform adoption and reduce churn while acting as liaison with internal teams.
What you’ll do
• Attend customers via chat and email. • Resolve user doubts and issues on the platform. • Guide customers with problem resolution focus. • Report bugs to development team. • Suggest improvements to product team.
What you’ll bring
• Minimum 3 years customer service experience. • Experience in SaaS sales. • Fluent Portuguese required. • Experience in ecommerce and Mercado Libre preferred. • Experience with CRM, Hubspot preferred.
Life at Yalvatar S.a.
Offers health insurance, special leave policies, vacation on business days, monthly half day off, birthday day off, bonuses, wellness programs, free language classes, and excellent work environment.
About Yalvatar S.a.
Leader in data analysis for e-commerce, specializing in Big Data, Business Intelligence, and AI with clients across Latin America, the US, and China.