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Fresh Prints
Customer Support Associate
Remote · Philippines · Full time · Mid level
$700 / month
About the role
Provide empathetic and dependable support to SeatGeek customers via phone, email, and live chat. Help fans navigate ticket purchases, deliveries, refunds, and event changes.
What you’ll do
• Support customers via phone, email, and live chat. • Resolve ticket purchase and delivery issues. • Investigate concerns using internal systems. • Document interactions and resolutions accurately. • Escalate issues when necessary.
What you’ll bring
• 2+ years customer support experience. • Strong spoken and written English. • Experience with phone, email, or live chat support. • Reliable computer and high-speed internet. • Ability to meet security and workspace requirements.
Life at Fresh Prints
Full-time remote work with equipment provided. Collaborative team valuing ownership and continuous improvement.
About Fresh Prints
SeatGeek simplifies and modernizes the ticketing industry to enhance live event experiences.