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Cloudbeds
Customer Support Coach
Remote · LATAM · Full time · Mid level
About the role
Provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues. Create training materials and share feedback to improve the platform.
What you’ll do
• Assist customers daily in software use. • Resolve inquiries via phone, email, chat. • Troubleshoot and make outbound calls. • Foster strong customer relationships. • Gather feedback for software improvements.
What you’ll bring
• 1+ years hospitality experience. • Customer service experience is a plus. • Native or fluent in English and Spanish. • Excellent communication and problem-solving skills. • Work authorization for LATAM region.
Life at Cloudbeds
Remote-first culture with PTO, wellness Fridays, parental leave, and professional development.
About Cloudbeds
Cloudbeds provides a unified hospitality platform powering properties in 150 countries, focusing on innovation and AI solutions.