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Pear VC
Customer Support Engineer
Remote · United Kingdom · Full time · Entry level
$46.8k–$60.1k / year
About the role
Support Phaselaw's growing UK and European customer base. Shape customer support and product experience in a high-growth startup.
What you’ll do
• Be first line of defense for customer tickets. • Build scalable AI-enabled support systems. • Channel customer feedback to product team. • Create educational resources for customers. • Assist with bug fixing and QA.
What you’ll bring
• Interest in learning and teaching. • Passion for software products and technical details. • Excellent written and spoken communication. • Ability to juggle multiple priorities. • Work authorization for UK or Europe.
Life at Pear VC
High ownership and impact with growth opportunities. Collaborative, inclusive, and fast-moving culture valuing quality and ethics.
About Pear VC
Phaselaw is a leading eDiscovery platform for legal and privacy teams, saving thousands of hours with document tools. Seed stage startup doubling business quarterly.