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AssetWatch
Customer Support Representative
Remote · Canada, USA · Full time · Mid level
$58k–$60k / year
About the role
Support customers by managing hardware and network outages and collaborating with stakeholders for solutions. Provide a world-class customer experience through timely communication and problem resolution.
What you’ll do
• Manage multiple incoming support requests. • Coordinate with stakeholders for long-term solutions. • Collaborate across departments for customer experience. • Proactively address potential challenges. • Meet case and response time quotas.
What you’ll bring
• 2+ years technical support experience. • 2+ years customer service experience. • Experience with high volume ticketing systems. • Experience with CRM platforms, Salesforce preferred. • Work authorization for US or Canada.
Life at AssetWatch
Remote-first startup with competitive compensation, equity options, flexible schedule, full benefits, 401K match, and unlimited PTO.
About AssetWatch
AssetWatch powers manufacturing uptime with a condition monitoring platform, focusing on predictive maintenance and rapid growth.