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Gymdesk
Customer Support Representative
Remote · Contract · Mid level
About the role
Provide fast, clear support to gym owners using Gymdesk software via phone, chat, and email. Troubleshoot issues and ensure customers leave with clear answers or next steps.
What you’ll do
• Answer customer questions by phone, chat, and email. • Troubleshoot technical and account issues. • Escalate complex issues to Engineering. • Maintain accurate ticket records in HubSpot. • Suggest improvements to help-center articles and replies.
What you’ll bring
• 1–3 years customer support experience. • Service-minded and patient communicator. • Fluent English and professional communication skills. • Work authorization for EMEA or APAC covering European hours. • Familiarity with CRM and remote work tools.
Life at Gymdesk
Join a close-knit Support team within a growing Customer Success team. Work remotely with training and support.
About Gymdesk
Gymdesk provides gym management software for fitness and wellness businesses, supporting thousands of customers globally.