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Aerwave
Customer Support Representative II
Remote · United States · Full time · Mid level
About the role
Provide excellent customer service and technical support to ensure satisfaction and retention. Resolve technical issues and maintain positive customer experiences during evening shifts.
What you’ll do
• Serve as first contact for technical assistance. • Answer inquiries via phone, email, chat. • Troubleshoot internet and hardware issues. • Escalate unresolved problems. • Maintain documentation and update customers.
What you’ll bring
• High School Diploma or GED. • 4+ years in service/tech support role. • Ability to work flexible schedule including evenings. • Must have high speed internet and quiet workspace. • Work authorization for United States.
Life at Aerwave
Offers competitive salary, bonuses, generous PTO, 15 paid holidays, health coverage, and 401(k) matching.
About Aerwave
Aerwave delivers next-generation Managed Wi-Fi for multifamily communities with 24/7 support and real-time insights.