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Nextiva
Customer Support Representative
Remote · Ukraine · Full time · Mid level
About the role
Provide exceptional technical support and customer service using AI tools. Troubleshoot hardware, software, and networking issues during night shifts aligned with US business hours.
What you’ll do
• Troubleshoot hardware, software, and networking issues. • Communicate clearly and professionally with customers. • Document interactions and resolutions accurately. • Manage multiple requests in a fast-paced environment. • Use AI tools to improve workflow and response quality.
What you’ll bring
• 2+ years customer service experience in technical support. • Knowledge of PC, Mac OS, and Microsoft Office. • Advanced English fluency, spoken and written. • Ability to work remotely in Ukraine on US-aligned night shifts. • Work authorization to work remotely in Ukraine.
Life at Nextiva
Comprehensive health coverage, insurance, paid leave, wellness programs, and career growth opportunities.
About Nextiva
Nextiva is a global leader in AI-powered customer experience and team collaboration platforms, trusted by over 100,000 businesses worldwide.