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CoinTracker
Customer Support Season Contractor
Remote · USA · Contract · Mid level
$50 / hour
About the role
Provide dependable customer support during the busiest tax season for crypto users. Resolve complex issues using crypto knowledge and clear communication.
What you’ll do
• Own customer inquiries with clear, empathetic communication. • Investigate complex product, wallet, exchange, and tax issues. • Work through ambiguous problems using deductive reasoning. • Partner with Support, Product, and Engineering teams. • Document recurring issues and recommend improvements.
What you’ll bring
• 3+ years customer support with technical exposure. • Extensive crypto knowledge for wallet and transaction issues. • Clear, empathetic written communication skills. • Creative problem solving in ambiguous environments. • Work authorization for USA.
Life at CoinTracker
Fully distributed team with awesome benefits and a mission-driven culture.
About CoinTracker
CoinTracker builds trusted crypto tax and portfolio tools used by millions, partnering with major crypto platforms.