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MarketFully
Customer Support Specialist
Remote · Argentina, Colombia · Full time · Mid level
About the role
Support MotionPoint clients by managing and resolving website issues through client communication and ticketing systems. Provide clear documentation and keep clients informed until resolution.
What you’ll do
• Manage client requests via ticketing system. • Troubleshoot and route issues to correct teams. • Communicate with clients and technical teams. • Track ticket progress and update clients. • Participate in paid on-call rotation.
What you’ll bring
• 2+ years in customer or technical support. • Comfortable with website technical details. • Working knowledge of HTML. • Excellent English communication skills. • Availability for US Eastern Time shifts and on-call.
Life at MarketFully
Full training on MotionPoint technology and processes. Paid on-call rotation. Fully remote work environment.
About MarketFully
MarketFully specializes in content marketing, social media, and website localization using AI and human expertise to help brands connect globally.