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Mize
Customer Support Specialist
Remote · Malaysia · Full time · Mid level
About the role
Provide technical support and troubleshooting for Mize's AI-driven travel revenue platform. Work closely with operations and R&D teams to maintain product and assist global customers.
What you’ll do
• Perform in-depth troubleshooting including DB analysis and debugging. • Maintain low rate of non-bug escalations to development. • Write technical notes and troubleshooting procedures. • Manage cases to meet service level agreements. • Support and collaborate with business teams.
What you’ll bring
• 2+ years customer support in software/technical company. • Experience with SQL. • Proficiency in English written and verbal. • Creative troubleshooting abilities. • Ability to meet deadlines and self-prioritize. • Work authorization for Malaysia.
About Mize
Mize provides AI-driven revenue infrastructure for travel companies, enhancing booking cycles and scaling operations globally.