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Clipboard
Customer Support Team Lead
Remote · Philippines · Mid level
$30k–$50k / year
About the role
Lead and coach a customer support team to maintain high performance and quality standards. Handle escalations and ensure excellent customer experience.
What you’ll do
• Monitor agent performance on quality, productivity, attendance. • Provide coaching based on feedback and metrics. • Handle angry customer escalations. • Maintain coaching logs and provide feedback. • Lead team building and delegate tasks.
What you’ll bring
• 2+ years coaching experience. • 2+ years people management experience. • 2+ years customer support experience. • Work authorization for Philippines. • Reliable internet and quiet workspace.
Life at Clipboard
Remote-first team with flexible working hours overlapping Pacific Time. Supportive culture focused on learning and development.
About Clipboard
Clipboard connects healthcare professionals with workplaces via an app-based marketplace, focusing on long-term care staffing and expanding into other healthcare sectors.