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Glean
Designated Technical Support Engineer
Remote · US · Full time · Mid level
$143k–$170k / year
About the role
Provide proactive and reactive technical support to assigned Glean customers ensuring high service levels. Troubleshoot, resolve issues, and drive continuous improvement in customer support experience.
What you’ll do
• Own proactive and reactive support for assigned customers. • Meet regularly to review issues and develop resolution plans. • Provide timely responses and updates via communication channels. • Create and maintain customer-specific runbooks and knowledge articles. • Assist customers with configuration and product feature use.
What you’ll bring
• Technical problem-solving and troubleshooting skills. • Experience in Customer Solutions, Support Engineering, or Professional Services. • Hands-on with Search, Knowledge tech, or SaaS integrations. • Experience with GCP, AWS, or Azure cloud technologies. • Work authorization for US remote role.
Life at Glean
Comprehensive benefits including medical, vision, dental, 401k, stipends for home office, education, and wellness. Vibrant culture with regular events and healthy lunches.
About Glean
Glean is a Work AI platform delivering intelligent enterprise search and AI assistants to improve productivity and decision-making across organizations.