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Instructure
Director Customer Success
Remote · USA · Full time · Senior level
$160k–$185k / year
About the role
Lead the NORAM K12 Customer Success team to ensure customer success and drive adoption. Partner with cross-functional teams and build executive relationships with key customers.
What you’ll do
• Lead and coach a team of Customer Success Managers and Associates. • Own hiring, onboarding, and career development for the team. • Set coaching standards and hold regular team meetings. • Co-own go-to-market strategy with sales and partners. • Build executive relationships and act as escalation point.
What you’ll bring
• Experience leading managers in Customer Success or account management. • Strong leadership presence with customers and executives. • Deep knowledge of K-12 education market and budget cycles. • Strong analytical skills with Gainsight and Salesforce. • Bachelor's degree or equivalent experience.
Life at Instructure
Competitive compensation with ownership program. Flexible work culture with remote options. Generous time off and wellness programs. Learning and development resources. Inclusive and supportive culture.
About Instructure
Instructure creates intuitive products that simplify learning and personal development, helping people grow in education and careers.