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UpGuard
Director Of Customer Success
Remote · Australia · Full time · Senior level
About the role
Lead and manage the APAC Customer Success team to drive customer satisfaction and growth. Develop strategies for onboarding, adoption, and account expansion.
What you’ll do
• Lead APAC Customer Success team and manage key accounts. • Develop customer strategy and adoption plans. • Drive account expansion and customer satisfaction. • Collaborate with Account Management to improve CS metrics. • Coach team and improve Customer Success model.
What you’ll bring
• 7+ years in customer success or related roles. • Strong technical background and project management skills. • Experience with SaaS operations and customer retention. • Excellent communication and stakeholder management. • Work authorization for Australia or remote from Australia.
Life at UpGuard
Offers monthly lifestyle subsidy, WFH setup allowance, learning & development allowance, and fully remote work. Certified Great Place to Work® with inclusive culture.
About UpGuard
UpGuard builds AI-driven Cyber Risk Posture Management platforms to help organizations manage cyber risk globally.