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Tekmetric
Director Of Customer Support
Remote · USA · Senior level
About the role
Lead the customer support organization to ensure quality, efficiency, and people strategy. Drive customer satisfaction and scale support for a growing SaaS business.
What you’ll do
• Own customer satisfaction across all support channels. • Design and improve QA program for all support tiers. • Manage operational efficiency metrics and staffing. • Hire and develop support managers and agents. • Partner cross-functionally to improve support and product.
What you’ll bring
• 8+ years in customer support with 5+ years leadership. • Experience managing multi-channel, multi-tier support. • Proven success improving CSAT and QA programs. • Strong analytical skills with KPI-driven decisions. • Work authorization for USA.
Life at Tekmetric
Flexible remote work with competitive salaries and comprehensive health benefits. PTO is flexible with support for life stages and mental health. 401(k) with employer match and education support.
About Tekmetric
Tekmetric provides cloud-based software to help auto repair shops run smarter and grow faster, focusing on innovation and customer service.