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Rippling
Enterprise Customer Success Manager
Remote · United States · Full time · Mid level
$100k–$125k / year
About the role
Serve as a strategic technical advisor for large customers, resolving complex issues and driving customer success. Act as liaison between customers and internal teams to ensure excellent service.
What you’ll do
• Act as trusted technical and strategic advisor. • Provide proactive technical consultation. • Serve as primary escalation point for critical issues. • Build long-term relationships with about 20 clients. • Identify add-on opportunities and support renewals.
What you’ll bring
• 4+ years in technical customer-facing B2B SaaS role. • Manage portfolio of 10-30 enterprise accounts. • Expertise in B2B SaaS, HR, Payroll, or Benefits. • Strong problem-solving and troubleshooting skills. • Excellent communication and relationship building. • Work authorization for United States.
Life at Rippling
Competitive salary, variable pay, benefits, and equity. Supportive of diversity and inclusion with reasonable accommodations.
About Rippling
Rippling provides a unified platform for HR, IT, and Finance to manage employee lifecycle and workforce systems efficiently.