Find your next role
Discover roles across ambitious teams
18,515 jobs
- More jobs
PointClickCare
Escalation Manager
Remote · USA · Full time · Senior level
$5.5k / year
About the role
Manage and resolve high-impact customer escalations coordinating with internal teams and external partners. Build and improve the escalation management function within the support team.
What you’ll do
• Manage high visibility support escalations until resolution. • Build escalation management processes and standards. • Use data to improve incident and escalation management. • Create data-driven customer recovery plans. • Coordinate meetings and analyze trends for reporting.
What you’ll bring
• 8+ years in customer support with escalation management. • Experience building escalation function in SaaS environment. • Work cross-functionally with support, engineering, product, success. • Effective executive-level communication skills. • Bachelor's degree in Computer Science or related field. • Authorization to work in the USA.
Life at PointClickCare
Benefits from day one including retirement plan matching, flexible PTO, wellness programs, parental leaves, and continuous development support.
About PointClickCare
PointClickCare is a leading health tech company empowering providers with a platform serving over 30,000 organizations to improve healthcare delivery.