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Pleo
Fraud Operations Analyst
Remote · Portugal · Full time · Mid level
About the role
Investigate and respond to fraud alerts to protect customers on Pleo's spend management platform. Build fraud expertise in a fast-moving fintech environment.
What you’ll do
• Monitor and process fraud alerts within SLA. • Investigate card fraud cases end-to-end. • Manage inbound fraud requests via Freshdesk. • Process Fraud inbox and Customer Dispute Forms. • Document cases accurately in case management system.
What you’ll bring
• Experience with fraud monitoring tools. • Background in fraud operations or financial crime. • Detail-oriented and comfortable with SLAs. • Fluent in English. • Work authorization for Portugal or remote work.
Life at Pleo
Offers Pleo card, lunch allowance, private healthcare, 25 days holiday, hybrid/remote work, mental health support, paid parental leave.
About Pleo
Pleo builds spend solutions to make managing money seamless and effective for finance teams and employees.