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Teestone Hotels & Apartment
Front Desk Officer
Ojodu Berger, Lagos, Nigeria · On-site · Full time · Entry level
About the role
The Front Desk Officer manages guest check-ins and check-outs, handles reservations, and ensures a welcoming guest experience. They serve as the first point of contact and represent the hotel's professional image.
What you’ll do
• Welcome guests warmly and provide exceptional customer service. • Perform guest check-in and check-out procedures efficiently. • Manage room reservations, cancellations, and modifications. • Answer phone calls, emails, and guest inquiries promptly. • Process payments, issue receipts, and reconcile daily transactions.
What you’ll bring
• Minimum HND or Bachelor's in Hospitality Management or related field. • Previous front desk or customer service experience preferred. • Strong communication and interpersonal skills. • Proficiency in Microsoft Office and hotel management software. • Ability to work flexible shifts including weekends and holidays.