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Cloudbeds
Head Of Global Support
Remote · LATAM, Canada + more · Full time · Senior level
$160k–$220k / year
About the role
Lead Cloudbeds' global customer support organization to enhance customer experience and operational efficiency. Transform reactive support into proactive partnership using AI and empathy.
What you’ll do
• Lead global support organization. • Own customer experience during support. • Manage queue health and quality. • Raise first contact resolution. • Drive down resolution times.
What you’ll bring
• 8+ years in customer support. • 4+ years leading teams. • Experience with high-volume contact centers. • Work authorization without visa sponsorship. • Bachelor's degree or equivalent.
Life at Cloudbeds
Remote-first culture with PTO, parental leave, home office stipend, and professional development.
About Cloudbeds
Cloudbeds provides a unified platform powering hotels in 150 countries, transforming hospitality operations with AI-driven solutions.