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EdgeQ Technologies Private
Help Desk Analyst
Remote · USA · Mid level
$50k–$80k / year
About the role
Provide first and second-level technical support remotely to employees across the United States. Troubleshoot hardware, software, and network issues and ensure timely resolution of support requests.
What you’ll do
• Provide technical support via phone, email, chat, and ticketing systems. • Troubleshoot hardware, software, network, and OS problems. • Manage user accounts, password resets, and access. • Support VPN, Wi-Fi, internet, and printers. • Create and manage support tickets and escalate issues.
What you’ll bring
• 2–6 years experience in help desk or IT support. • Strong Windows and basic macOS knowledge. • Experience with Microsoft 365, Outlook, Teams. • Understanding of networking fundamentals and VPN. • Legal authorization to work in the United States.
Life at EdgeQ Technologies Private
Offers competitive salary, flexible remote work, health benefits, paid time off, and professional development support.
About EdgeQ Technologies Private
EdgeQ Technologies Private Limited is a US-based company providing IT support and technical services remotely across the United States.