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We are Tims

Helpdesk Technician

Remote · Venezuela · Full time · Mid level

About the role

Provide Level 2 bilingual technical support in a global IT team. Work remotely aligned with Madrid timezone, including on-call shifts.

What you’ll do

• Provide bilingual support in Spanish and English. • Resolve issues on Windows and Linux servers. • Support basic networking and SOC alerts. • Manage Microsoft 365 administration tasks. • Perform virtual machine management and snapshots.

What you’ll bring

• Advanced English for oral technical support. • Experience supporting multi-client, multiplatform users. • Knowledge of Microsoft, iOS, and Android systems. • Experience with VMware, Proxmox, or Hyper-V. • Work authorization for remote role in Venezuela.

Life at We are Tims

100% remote work with professional fees paid in USD via Ontop.

Posted 2 hours ago

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What you’ll bring

Life at We are Tims