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Extend Your Team
HIL Support Specialist
Remote · Full time · Mid level
About the role
Provide customer and partner support for HIL product via multiple channels. Handle inquiries, verification, and operational tasks to ensure smooth customer experience.
What you’ll do
• Handle inbound and outbound HIL customer interactions. • Complete HIL Welcome Calls with new customers. • Assist customers with application and account questions. • Support contractors and partners with operational requests. • Maintain accurate case documentation and monitor queues.
What you’ll bring
• 2+ years in customer service or financial operations. • Experience with phone, email, chat, or ticketing systems. • Strong investigative and problem-solving skills. • Excellent English communication skills. • Must reside in the Philippines and work US business hours.
Life at Extend Your Team
Offers HMO coverage, meal and internet allowances, paid time off, annual rate increases, and bonuses.
About Extend Your Team
A technology-driven company reinventing consumer credit with a patented home equity-backed credit card product.