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Double
Implementation Specialist
Remote · USA · Mid level
$80k–$100k / year
About the role
You will onboard new customers, train them on the product, and ensure successful implementation and adoption. Maintain high renewal rates and create educational materials to support customer success.
What you’ll do
• Conduct onboarding calls and train customers. • Complete technical implementation and account setup. • Coordinate with Account Executives on red flags. • Maintain 80-85% renewal rate after 3 months. • Create customer education materials and document feedback.
What you’ll bring
• Accounting or bookkeeping experience required. • 2-3 years in customer-facing SaaS startup role. • Strong written and verbal communication skills. • Attention to detail and customer-centric mindset. • Work authorization for USA.
Life at Double
Competitive pay and equity, unlimited PTO, health, dental, vision insurance, and 401k plan.
About Double
Double provides an all-in-one tool for bookkeepers to manage work, communicate with clients, and deliver reports to small businesses across the US.