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HomeLight
Inbound Support Coordinator
Remote · Philippines · Entry level
About the role
Provide inbound customer and agent support for HomeLight's real estate services. Handle inquiries, troubleshoot issues, and maintain CRM documentation.
What you’ll do
• Handle inbound calls from customers and agents. • Answer questions about home selling and services. • Provide support via email and CRM tickets. • Troubleshoot account and software issues. • Document interactions accurately in CRM.
What you’ll bring
• Excellent phone communication skills. • Strong customer service and written skills. • Customer-first mindset with high-touch service. • Experience with HubSpot or CRM software. • Ability to stay calm and professional under pressure.
About HomeLight
HomeLight is a real estate technology platform that simplifies buying and selling homes for agents, lenders, and clients.