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Ocean Tide Partners
IT Helpdesk Engineer Level 1
Remote · Philippines · Full time · Entry level
About the role
Provide first-line remote IT support for US-based enterprise customers. Handle tickets, resolve common issues, and escalate complex problems.
What you’ll do
• Serve as first point of contact for IT support tickets. • Provide remote troubleshooting for desktops and peripherals. • Manage Microsoft 365 user accounts and Active Directory tasks. • Resolve L1 issues within SLA targets. • Document all interactions and resolutions in ticketing system.
What you’ll bring
• Minimum 1 year IT remote helpdesk experience. • Experience managing Microsoft 365 environments. • Basic understanding of Active Directory. • Strong Windows 10/11 troubleshooting skills. • Excellent English communication skills.