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Shell
IT Operations Lead
Bangalore, India · On-site · Full time · Senior level
About the role
Lead the support and delivery of Microsoft 365 operations ensuring high availability and compliance. Manage multiple suppliers and act as escalation point for service issues.
What you’ll do
• Lead end-to-end Microsoft 365 operations and support delivery. • Manage Microsoft 365 tenant operations and messaging services. • Act as escalation point for service incidents and problems. • Drive incident, problem, and change management activities. • Support solution architecture and operational readiness for new projects.
What you’ll bring
• Bachelor's degree in IT or related field. • 8+ years supporting enterprise collaboration or Microsoft 365 services. • Expert knowledge of Microsoft 365 Messaging and Tenant Operations. • Experience managing Exchange Online and hybrid environments. • Work authorization for India required.
Life at Shell
Offers flexible working hours, remote/mobile working options, competitive salary, paid parental leave, and diverse career opportunities. Values honesty, integrity, and respect.
About Shell
Shell is a diversified energy company in India with 13,000 employees, focusing on integrated gas, downstream, power, renewable, and upstream sectors. It leads in digital innovation and energy transition efforts.