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Vennote Technologies
IT Service Desk Engineer
Lagos, Nigeria · On-site · Full time · Mid level
About the role
Provide first-line IT support and incident management for a telecommunications client. Ensure prompt resolution of technical issues and maintain service quality.
What you’ll do
• Log and prioritize IT incidents and requests. • Troubleshoot hardware, software, and network issues. • Escalate complex problems to higher support levels. • Manage user accounts in Active Directory. • Maintain knowledge base and SOPs.
What you’ll bring
• Bachelor’s degree or HND in IT or related field. • 3-4 years IT service desk experience. • Experience in telecommunications or large enterprise. • ITIL v4 Foundation certification preferred. • Proficient with Windows 11 and Microsoft 365.
About Vennote Technologies
Vennote Technologies Limited is an ICT company with over 20 years of experience delivering enterprise IT solutions globally.