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Axon
IT Support Technician III
Scottsdale, Arizona, United States · On-site · Full time · Mid level
About the role
Provide hands-on technical support for employees, devices, applications, and workplace technology. Troubleshoot and resolve day-to-day IT issues independently and escalate complex problems.
What you’ll do
• Provide frontline technical support for Mac, Windows, Linux, mobile devices. • Own assigned incidents and requests through resolution. • Troubleshoot hardware, software, connectivity, and account access issues. • Escalate complex issues with clear documentation. • Support new-hire onboarding and employee offboarding.
What you’ll bring
• At least 2 years IT Support or similar experience. • Experience troubleshooting Windows and/or macOS devices. • Familiarity with ServiceNow, JAMF, Intune, Okta, Google Workspace. • Knowledge of networking fundamentals like Wi-Fi, DNS, DHCP, SSO, MFA. • Legal eligibility to work in a firearms environment.
Life at Axon
Competitive salary, 401k with match, paid time off, parental leave, medical plans, wellness support, learning programs, and employee resource groups.
About Axon
Axon develops devices and cloud software to address critical safety and justice issues, aiming to Protect Life.