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Effortless Office
It Tech Support, Tier 2 Noc Analyst
Remote · United States · Full time · Mid level
About the role
Monitor client environments and respond to afterhours incidents as a Tier 2 NOC Analyst. Provide escalation support and contribute to knowledge base documentation.
What you’ll do
• Monitor dashboards, alerts, and notifications. • Respond to service requests and incidents afterhours. • Escalate unresolved issues to Tier 3 or on-call teams. • Troubleshoot system and network issues. • Update tickets and contribute to KB articles.
What you’ll bring
• High School diploma or equivalent. • 3-7 years IT, Help Desk or MSP experience. • MS-102 and CompTIA Net+ or CCNA certifications. • Ability to provide 24/7 on-call support. • Work authorization for United States.
Life at Effortless Office
Health, dental, and vision insurance; 401K with employer match; paid time off and holidays; career growth opportunities; mentorship and training support.
About Effortless Office
Effortless Office is a Hybrid Managed Services Provider delivering secure cloud solutions and managed IT services with a focus on customer experience.