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Conta Simples
Junior Customer Service Analyst
Remote · Brazil · Full time · Entry level
About the role
Provide agile and empathetic multichannel customer service ensuring efficient problem resolution. Act as a customer experience ambassador to improve processes and products.
What you’ll do
• Handle customer service via email, WhatsApp, and phone. • Ensure timely responses following company standards. • Identify and report operational issues. • Contribute ideas for service improvements. • Maintain transparent communication with team and leadership.
What you’ll bring
• Basic knowledge of Zendesk. • Familiarity with office software and internet navigation. • Good verbal and written communication. • Proactive problem-solving skills. • Availability to work Saturday to Wednesday.
Life at Conta Simples
Offers health and dental plans with no fees for employees and dependents, food and mobility benefits, mental health support, extended parental leave, and travel discounts.
About Conta Simples
Conta Simples is a company focused on delivering excellent customer service and continuously improving customer experience through collaboration and innovation.