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Vonage
Junior Customer Success Manager
Remote · Japan · Full time · Entry level
About the role
Manage customer relationships and drive adoption of Vonage API solutions to ensure customer success and retention.
What you’ll do
• Build and maintain strong customer relationships. • Develop success plans aligned with customer goals. • Monitor API usage and optimize adoption. • Collaborate with teams to resolve issues. • Identify upsell and cross-sell opportunities.
What you’ll bring
• Fluent in English and Japanese. • Experience in Customer Success or similar role. • Familiarity with APIs and cloud communications. • Strong communication and problem-solving skills. • Work authorization for Japan.
Life at Vonage
Competitive salary, benefits, medical and group life insurance, unlimited discretionary time off, and paid volunteer days.
About Vonage
Vonage is a global leader in cloud communications, providing CPaaS solutions that enable businesses to integrate messaging, voice, video, and authentication into applications.