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Cloudbeds
Lead Account Management
Remote · Thailand · Full time · Senior level
About the role
Lead and develop a team of Account Managers in Thailand to deliver exceptional customer outcomes and grow their skills. Drive retention goals and maintain strong customer relationships while supporting complex customer challenges.
What you’ll do
• Lead and coach Account Managers across Thailand. • Monitor team performance and report KPIs. • Handle escalations and complex customer situations. • Drive continuous learning on platform and industry trends. • Collaborate cross-functionally on product and marketing initiatives.
What you’ll bring
• 3+ years in hospitality or hospitality technology. • 2+ years managing customer success or account teams. • Strong understanding of hotel operations. • Excellent communication and interpersonal skills. • Authorized to work in Thailand without visa sponsorship.
Life at Cloudbeds
Remote-first culture with PTO, parental leave, home office stipend, and professional development. Inclusive and diverse workplace with accommodations for disabilities.
About Cloudbeds
Cloudbeds provides a unified platform powering hotels in 150 countries, transforming hospitality operations with AI-powered solutions and a fully remote global team.