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Cloudbeds
Lead Customer Support
Remote · Thailand · Full time · Senior level
About the role
Lead and develop a team of Customer Support Coaches in Thailand to deliver exceptional customer and technical support. Manage daily operations, escalations, and improve customer experience.
What you’ll do
• Lead and coach Thailand Customer Support Coaches. • Manage daily support operations and ticket distribution. • Handle complex customer escalations and technical troubleshooting. • Monitor team KPIs and improve support quality. • Collaborate with global teams and drive process improvements.
What you’ll bring
• 2+ years people-management in customer or technical support. • Experience in SaaS or technology support environment. • Strong technical troubleshooting and Zendesk skills. • Fluent in Thai and English, written and spoken. • Authorized to work in Thailand without visa sponsorship.
Life at Cloudbeds
Remote-first culture with professional development, PTO, parental leave, and home office stipend. Inclusive and diverse workplace.
About Cloudbeds
Cloudbeds provides a unified hospitality platform powering hotels worldwide with AI-driven solutions and a fully remote global team.