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Wise
Lead Data Analyst, Customer Support
London, United Kingdom · Hybrid · Full time · Mid level
About the role
Lead data analyst role partnering with Customer Support to drive data-driven decisions improving customer outcomes and managing costs. Own key customer support metrics and measure impact of automation and AI.
What you’ll do
• Collaborate with senior stakeholders to communicate insights. • Own key customer support metric areas. • Support target-setting and tracking with Ops and Product. • Measure AI agent and self-serve impact. • Build and maintain data models and pipelines.
What you’ll bring
• Experience with SQL and data pipelines. • Strong quantitative skills in scientific areas. • Strong communication and storytelling with data. • Ability to structure business problems independently. • Work authorization for the UK.
Life at Wise
Inclusive, diverse international team focused on empowerment and career progression. Follow Wise on LinkedIn and Instagram for updates.
About Wise
Wise is a global technology company building the best way to move and manage money worldwide.