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Deloitte US
Managed Services Engineer III (App Support)
Dallas, TX, USA · Hybrid · Full time · Senior level
$108k–$163k / year
About the role
Lead production support and reliability engineering for business-critical applications. Manage escalations, service quality, and collaborate with client teams to improve system stability and recovery.
What you’ll do
• Lead tiered production support and prioritize daily work. • Coordinate major-incident diagnosis and communications. • Oversee incident, problem, change, and release processes. • Define and monitor service-level indicators and objectives. • Lead automation to improve recovery times and efficiency.
What you’ll bring
• 7+ years in application support or site reliability engineering. • 4+ years leading technical teams and incident escalation. • 3+ years applying ITIL or equivalent service-management practices. • 3+ years using monitoring platforms and scripting for automation. • Ability to work hybrid with minimum 3 days onsite in Dallas, TX.
Life at Deloitte US
Flexible delivery models tailored to client needs. Opportunity to work on cutting-edge engineering projects with a collaborative team.
About Deloitte US
Deloitte US provides consulting services leveraging AI, engineering, and cloud technologies to transform mission-critical operations for clients.