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6sense
Manager Customer Success
Remote · USA · Full time · Senior level
About the role
Lead a team of Customer Success Managers managing Upmarket customers with $15M-$20M ARR. Drive retention, adoption, and operational excellence while coaching a high-performing team.
What you’ll do
• Lead and develop a team of 7-8 Customer Success Managers. • Drive customer retention, adoption, and satisfaction. • Coach on account strategy and renewal processes. • Own forecasting and risk management practices. • Collaborate cross-functionally to enhance customer experience.
What you’ll bring
• 5+ years people leadership in SaaS customer-facing teams. • 8+ years in Customer Success or related roles. • Proven ability to build and retain high-performing teams. • Strong SaaS metrics knowledge including GRR and churn. • Work authorization for USA.
Life at 6sense
Offers health coverage, paid parental leave, PTO, stock options, and a growth mindset culture with wellness programs and learning initiatives.
About 6sense
6sense helps companies grow by improving retention, efficiency, and customer value realization through industry-leading technology.